Customer Service

My MacBook developed a crack along the wrist rest due to the lid’s impressions on the surface. It was a common problem with the model that I have and is covered under the AppleCare plan. The same thing happened to a friend of mine and several other people on the internet. It was one of those flaws that were just cosmetic and didn’t inhibit the use of the computer.

This past weekend I finally had time to take it to West County Mall’s Apple store to get it fixed. I made an appointment with a Genius and they took a look at it, gathered information and grabbed the part from the back before anyone else could. The Genius told me it would be ready in 2-3 days. I was kind of bummed because I heard reports of it taking 20 minutes if they have the part in stock. Apparently they were quite busy with repairs. So, I leave expecting it to take 2-3 days. 3 hours later I get a call from the Apple store telling me it’s ready to be picked up. I hate fanboys as much as anyone, but I can see why people like Apple so much. People rave about the customer service they experience when buying an Apple product and now I can too.