Charter Really Sucks

I’m really fed up with Charter Communications. I’ve heard the horror stories of Comcast and even my experiences with Mediacom haven’t been that great, but Charter really gets under my skin. The past few days my 5mbit internet connection has been going really really slow. Painfully slow. I’ve run several speed tests on several different computers (a Windows Vista box, an Ubuntu box and my MacBook) and each time the speed registers at less than 1mbit. So, I’m paying over $40 per month for service that is only delivering less than 20% of what I’m supposed to be receiving? (Not to mention the fact that I’ve never gotten my whole 5mbit connection and most times it’s as if i pay for 5mbit but they only deliver 3). That doesn’t sound to fair to me. I’ve checked all the cable connections in the house to see if there might be a loose cable somewhere and haven’t found anything. So what do I do? If it doesn’t clear up on it’s own over the next couple days I will have to call and deal with an hour of a recorded voice telling me to power-cycle my modem, restart my computer, disconnect my router, stuff I’ve already done, then I’ll have to deal with the technician who will have me do the exact same things the recorded voice told me to do before they finally accept that it’s their problem and schedule an appointment to come look at it. Of course, I won’t be expecting to see an actual technician for at least 3 weeks after I set up the appointment, because that’s how Charter operates. It’s no surprise they’ve gotten a failing grade and thousands of complaints from the Better Business Bureau. So, you may be asking, why don’t I switch? The answer is simple; the Sherman Anti-Trust Act apparently doesn’t protect my city from giving a monopoly to Charter. There are no other cable companies or internet service providers (unless I want dial-up). The only high-speed net access is through Charter. I can’t wait for the day that AT&T comes into St. Peters and starts offering video and internet services. That will be a great day in the lives of many Charter Communications customers.