This entire week Blockbuster has only been shipping me two movies. I have the three movies out at a time plan yet I’m only having two shipped. Today, I decided to contact customer support to see what is going on. Here is my email:
For a few days now only two DVDs will be out at a time, even though I have DVDs that are available to ship in my queue. I have the 3 at a time plan, so why aren’t 3 shipping?
I think it explains my problem well. I have DVDs available, they are not shipping. Here is the response I got:
I am sorry if we haven’t ship your DVD. I’ve reviewed your account and see that you are waiting for one DVD to be shipped. Here’s an explanation of why this happened. I noticed that your queue mostly contains box/series sets, which if added as a set (with the padlock), they are considered a as a group and treated as a single request when the system searches for available DVDs to ship.
In looking at your queue, this appears to be the case. “X-Files: The Complete First Season” is not shipping due to its availability of disc number disc one. Unfortunately, this prevented anything from being shipped. Based on the way our system searches for movies, we suggest keeping at least 15 “Available” titles in your queue at all times, keeping in mind that each set is considered as “one” during this process. I really hope this information helps, Mike. Please let me know if I can answer any further questions.
Ok, I would understand this answer if two things weren’t a factor:
- 1. I didn’t have movies that were available to ship that weren’t part of a boxed set at the top of my queue. I do. Why not ship them?
- 2. They already shipped 2 discs of The X-Files season 3 (the first season that is currently available). Since they’ve already started shipping those discs (last week) why not pick back up with shipping them since I have an empty slot? This makes no sense.
So basically I’m paying for a plan to ship 3 movies and Blockbuster only wants to ship 2. Great job Blockbuster. Maybe it’s time to go back to Netflix.
Update: I have canceled my Blockbuster account. Not just for this reason, but also other reasons (no streaming service, queue page problems, etc) and moved back to Netflix.