Mediacom is Crap
For a day I had no internet service and our cable TV was very fuzzy. After talking to three different people, all who take the word “service” our of customer service, the best answer I could get was they could call us within the next 48 hours to SET UP AN APPOINTMENT to check what the problem was. Why am I paying for a service, and it is a service, in which I get nothing in return. We all had papers and speeches to write so having no internet was not a good thing. We explained to Mediacom that we are college students that are working on school assignments and we needed the net back ASAP and their response is, “maybe you shouldn’t rely on the service if it is that important.” Oh really, I shouldn’t rely on a service that I pay for, that is marketed as being reliable? Then they told us to maybe have a backup service or change services. Well, I didn’t know it was your job as a Mediacom employee to tell customers that your service is crappy and unreliable and tell them to find other services.
If we didn’t only live here for 1 more paying month, we would switch. I will NEVER use Mediacom’s crappy “service” again, and I urge everyone else not to either. Sattelite is becoming a better value, and DSL via SBC is just as good, if not better, than Mediacom.
Contact Mediacom to tell them how crappy their service is here: Contact Mediacom
I happened to see this post and wanted to invite you to contact me directly. I apologize for your inconvenience and would love to hear your story in detail so we don’t make the same mistake again.
Scott Westerman
Region Vice President
Mediacom
[email protected]
Direct Line 309 743-4100
We have been a Mediacom customer for nearly three years. Our existing service has been a good value. But, we have been waiting two-and-a-half months for installation at our satellite location. Our main location was connected in two weeks with about the same amount of construction: 400-500 yards of utility pole work and trenching. We are locked into Mediacom: We tried to get DSL, but we are too far from each provider’s point-of-presence.
The local office of Mediacom has one (1) corporate/commercial customer service representative. I’ve phone occationally to get status, but often, he isn’t in. While he does give his cellular phone number, how many of us carry our business notes and papers with us? I’ve also talked to the construction manager. I was told that the delay was caused by a slow permitting process: The local utility firm isn’t granting pole access to Mediacom in a speedy manner. This is reasonable for a short delay, but not for the amount of time we’ve been waiting. I asked for copies of correspondences between Mediacom and the utility company as proof. Nothing has been sent.
We will be at the satellite location for two years. The installation price is based on a two year contract. Ten percent of the time has elapsed. We should get a ten percent discount on the installation.
I found the direct line for Scott Westerman, Regional Vice President of Mediacom. I phoned and left messages. I received no reply. I guess he is too busy producing his three weekly podcasts.
Bruce Atkinson
Seaberg Industries
I moved to Alabama about 5 months ago into a Mediacom area. I’ve placed 26 service calls during the past 5 months reporting a sloppy installation, poor connections, and a crawling internet speed. I’ve finally gave up spending over 45 minutes per call and decided to live with this joke of a connection. Mediacom is the only broadband company in my area or else I would’ve changed services after the first month. The best download averages 800kb and my upload averages 240kb according the speedtest that mediacom suggested at speakeasy.net.
I had Mediacom for 2 1/2 years, for the first year they were great, but I’ve recently switched to DirecTV and Verizon’s new “dry-loop” DSL, which is a far better deal, and no more static.
I once had Mediacom tell me they couldn’t get to my house to fix my Internet for 12 days.
Details:
http://www.megabytesonline.net/sites/avalanchez71/index.php?p=blog/story/220
We have also been having many problems with our mediacom service. We have had the cable, phone, and internet service for a 15 months. The worst part about this whole mess is when my child was ill at school with a 103 temp and the nurse could not call us because our phone was down. Our phone and internet are down AT LEAST once a week, but in the past two weeks we were down 4 times for about 4 hours at a time. We have made so many service calls we have the number in our speed dial. We spent 1 hour yesterday on the phone trying to get back up and running, talked to 4 different people, who were ALL rude, and the last person said he was checking on it and put us on hold for 20 minutes and the hung up on us. Needless to say today we are still without a phone and will be for the next 8 days. We are so very disappointed with the ridiculous service we were provided that we are now switching to another company who had great customer service and have had tons of calls with people switching from Mediacom. Lesson learned, an extra 20.00 savings a month just isn’t worth it. I will make it a mission to tell all my friends and family this story, and by the way, about 4 of my neighbors are also switching their service.
We, too, enjoyed Mediacom for the first year we connected, that was about July/August, 2003. But the service, agents, reps, repairs, etc. have gotten increasingly worse and we are certainly ready to switch. We are retired and can find better entertainment for what we are paying Mediacom.
We moved to Missouri from Tucson, AZ. We previously had Cox Communications. It took Mediacom 3 weeks(!) to come install our cable/internet and another week and 1/2 to install phone service. Did you all know that for the same price that Mediacom charges for their high-def service Cox gave us everything we have now, plus TNT-HD, NatGeog HD, MOJO-HD, A and E HD, and MTV-HD? And that’s as of 4 months ago when we left Arizona. Mediacom is a rip off and I can’t believe how many complaints come up when you look up “Mediacom, crap” on search engines:)
It’s not just Mediacom. All of the cable tv, internet service providers have the same issues. The sad part is, the biggest problem is that their employees don’t care at all about their jobs or the company that they work for. Even if their isn’t anything they can do to help fix the problem, sometimes a good attitude makes up for that.
I am very dissapointed in my service at mediacom. I have complained in the last couple of months that some channels come in and others do not. Lifetime is one of those channels. I call my local mediacom and I get the same song and dance, they will send someone out. Well they come out and find nothing wrong on my end. Maybe their is something wrong on mediacoms end. I am currently paying 100.00 dollars a month for a service that is,well sometimes working and sometimes not. I would like a refund or discount of some kind because why should I pay for something I am not getting half the time. You are a million dollar corporation that should be serving the people who pay your wages. All we want is to be treated fairly. Don’t be so greedy!
Sincerely,
Rebecca Dewey
i live in albany, ga and mediacom is the only game in town. my folks like on the outskirts of town, in a house wired for 5 outlets, even though their are about 8 lines split from the incoming main line in the attic. signal quality is so poor out there that i removed all but 2 lines; 1 for the living room and their bedroom, which in turn is split for their tv and the internet. even then, with the digital box numerous channels dont come in, they get choppy, have blackouts and often won’t even work. with the box turned off and running off of pure cable you can see and hear the picture except for the fact that the quality is so low due to the graininess of the picture.
this low quality directly translates to the internet as well. half the time the cable modem wont hold a signal.
when i would speak with customer ‘support’ when i still lived there, their first response was always ‘power cycle the modem, then the router’. the modem was in my room, split with the tv. they would claim it was a bad splitter, and i should buy a new one even though it was the splitter provided by them at the time of installation. so then i go and buy a nice new one, but still have the same problems. to get the best results i would have to disconnect the splitter and go straight to the modem and not have tv.
quality has always been just about as poor as their support. how a company can continue to operate under these conditions is just mind boggling. shame on you mediacom, shame on you.
Complaints About Internet:
Internet goes up and down. When it is up, it is really slow. I have kept a record over the past 2 months every day checking the internet download speed at about 5p.m. daily. The speeds have never exceeded 600kb/s download speeds. That is on a very good day. Most of the time, speed hardly gets above 400kb/s when we are paying $60/month for 20mb/s. Sometimes, the internet is so slow, that pages that my computer will give up trying to load pages like google and yahoo. It is hard to believe that my parents have stayed loyal to mediacom for almost 5 years but they are getting close to snapping. If I were them, I would have switched long ago.
Any calls to maintenance have to be made by cell phone as the phones need the internet to work. All maintenance has is a recording that states that there are problems in the area. They have had that recording playing for months now. Any time we actually get a human on the phone, they tell us to stop relying on the internet so much. I am a student and I too need the internet for research. My dad runs a home based business and also needs the internet. Our phone needs the internet to work!!!! If we have complained enough though, the occasionally give us some credit or a free VOD movie. But even that has some problems.
Complaints about TV:
For the first few years, mediacom TV and internet were great. Now, after 2 1/2 years, it has gotten progressively worse. TV picture quality and signal is so bad even with the DVR that the picture tiles and sometimes, the screen goes black saying poor quality signal. Even on the sunniest of days with no clouds or rain at 70 degrees, the system is unreliable. VOD system is hardly ever operational, and some channels won’t work. I have a PC TV tuner and plugged it into the wall and the regular channels that you get without the DVR ARE NOT EVEN DIGITAL!
MEDIACOM ADVERTISES FOR WHAT WE PAY FOR – UP TO 20MB/s, MORE RELIABLE THAN SATELLITE TV, DIGITAL CABLE, AND SAFE RELIABLE PHONE SERVICE
WHAT WE HAVE EXPERIENCED – UP TO 600kb/s, unreliable TV with poor quality signal, ANALOG SIGNAL (IT IS ONLY DIGITAL CABLE IF YOU GET THE DVR WHICH COSTS AN EXTRA $5/MONTH), UNRELIABLE PHONE SERVICE, THE WORST COSTUMER SERVICE THAT WE HAVE EVER HAD THE MISERY OF DEALING WITH AND A MONTHLY BILL OF $129
If available in your area go with the AT&T bundle of their HSI, phone, and DirecTV service. It is a much better product and DirecTV blows mediacom out of the water. And the best part of this is, its all the same price. Don’t waste money with Mediacom they are horrible and the customer service is even worse.
I have been with your mediacom now for around six months. A bit over a month ago I called the company to tell them I was having trouble with channels blinking in and out and making it very difficult to watch tv. They said they were doing work in the area and would not send anyone out because of that. They told me to call back in a week if it was still doing it. Then I call back three weeks later because it never stopped and is actually much worse. They said they could not get to me for two weeks. I said fine but please get them hear early if you can. On the day they said they would be here I recieved to private calls on my phone that I did not answer because I figured it was telemarketers and I don’t like dealing with them. Then I get a message on my phone saying I missed the appointment. My boyfriend stayed home all day waiting from them. Took the day off work because they could not give me a time frame other than 8-5pm. So I got upset and called so the gentleman I spoke with said he would have someone here the next day after 5pm so we could work. Guess what no one showed up. I call today and they tell me they wont send anyone to my house before the 13th which is two weeks away. I got very upset and told the lady I was not going to wait another two weeks when I have already waited over a month. She told me it was my fault since I did not answer the calls. I told her it was the companies fault because they did not tell me they were going to call they just told me to be home all day waiting on them. She argued with me telling me that the 13th was the soonest they could get to me. I became angry and told her to cancel my account with your company. I did not really want to do that but I was so fed up with being treated so poorly that I did. If this is how your company treats people you can be sure that your company will go down hill fast. Especially since you guarantee great customer service. This company has the worst customer service I have ever seen!!
Sincerely,
Heather
I had mediacom for the special that they were giving at the time. I always got a message on my tv that said poor quality signal. This was 100% annoying. I contacted Mediacom and they told me that there was an issue with their main place that receives the signal of the channel. Half of the time the channels would either be so quiet that i had to turn my tv to the max volume. If you are reading this then i want you to know that Mediacom is a joke and very expensive. Don’t waist your time or money, you will regret it!
I live in Columbus, GA and have been a Mediacom customer for 20 years, through three moves. We have had a series of problems over the years, resulting in our moving of internet connection to AT&T. After the company’s conversion to HD last year, we have had a multitude of problems. Now we have one green screen and one TV with pixels all over. I called yesterday and the “representative” on the phone ended up telling me that the service rep said that we had installed the cable ourselves. This after 20 years of payments from us. I am at the point now of just hooking up the tv’s to computers and getting the shows I want off of HULU. Also, AT&T is soon going to offer cable through their DSL lines.
Anyone have the contact info for upper management of Mediacom? There is no local number access to the company here and the office is in a bad part of town.