Dell’s Customer Service Sucks

I’ve been happy with my two computer and one mp3 player (1st gen Dell Jukebox from a long time ago) purchases from Dell. I’ve never had a problem with any of their products. I’ve never had to contact their customer service, and I’ve recommended them to others. That has all changed this week. On Monday night I contacted their support via the live chat on their website. The problem I’m experiencing is an audible buzzing that my 22 inch wide screen monitor is making. Googling for a solution to this I found some people say turn the brightness down under 75. That made my buzzing worse, so I went the opposite direction. When I got up to about 91 the buzzing stopped, but wow, what a bright screen. Since the computer and monitor are less than a year old I decided to contact support. I don’t want to go a few months and have my monitor go out on me right after it’s out of warranty. So I chat with the technician. They have me do all the same things I told them I’ve already done. Move the speakers away, plug it into a new outlet. Check to see if the buzzing is there when the monitor is off. I answered all these questions before they ever told me to check it, but they told me anyway and I did. Well, the tech told me he’d follow up with me the next day with a phone call. Guess what. No call. So I respond to the ticket via email on Tuesday night after not hearing anything form the technician. No response to that email. I emailed support again this morning and I have yet to hear anything from them. I should call, but do I really want to spend 5 hours on the phone with someone in India, only to have them hang up on me several times and put me on hold forever as well? I guess if it means getting a product that’s not defective it’s worth it.