Why Dell Sucks, Part 2

So, Dell finally called me back Friday night. That’s three days after they were supposed to call. Three days after they said they would call. Guess what the outcome was? Well, the “tech” told me to do the exact same things he told me to do on Monday. I told him no, because we already did all that and the buzzing in the monitor was still occuring and I wasn’t going to waste my time doing it when the buzzing was still there and it would get us nowhere since he was going to tell me “he’d call back the next day” just as before. So, he says he was going to look for possible solutions with his supervisor or whatever and call me back in 10 to 15 minutes. I guess 10 to 15 minutes in India is the same as three days, because I still haven’t heard back from him. This is unacceptable.

3 replies
  1. Sandra
    Sandra says:

    Dell has the worst technical support I have ever heard of. I paid $3500. for a Dell computer 2 years ago and purchased the extended warranty. Well, if you understand the language their techs use, you are much sharper than I. I will never purchase from Dell again.
    I have had great luck with HP…. My computer completely went bust and I lost everything on it…

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