SiriusXM is doing everything they can to raise money and alienate customers. Since the merger there are several things I’ve noticed about their service, none of them good.
When the merger took place I noticed a reduction in quality of their online streams. We later find out that’s because they were going to start charging for internet streams. Charging more money on top of the ~$12.95 a month customers pay to listen to the service in their car. It’s always nice when companies take away an included service and tell you that you can have it back for an additional fee. Of course, through the length of your contract (I signed up for a year) you can listen to the lower quality stream for free. It doesn’t stop there though. I also noticed, and I have no way of confirming this, that the quality of the broadcasts in my car have gone downhill and I think it’s due to them cutting back the number of terrestrial towers broadcasting the satellite signal. I used to get a strong signal everywhere I went, and if the satellite signal was not strong it was backed up by towers bouncing the signal around. Now if I get near a building (like a drive-through for example) I lose signal. I even lose signal under the thin roofing of the covered parking in my apartment. Before the merger I never experienced a loss of signal unless I was in a parking garage (which most of the time I still got the signal) or a long tunnel. They must have cut back on the number of towers in service to save more money and deliver inferior service.
Now, after much delay, they have released an iPhone/iPod Touch app that can stream their service. But guess what, they want to charge you a monthly fee to use it. You must pay an additional $2.99 a month for the premium stream to listen using the app. I think I’ve had it with them. They keep pushing for more money and continuously deliver degrading service. If the quality stayed the same throughout the year and a half I’ve had them, I might not have a problem with this. But the fact is, they have degraded their signal, on both satellite and the internet, a noticeable amount, enough for me to think the money I pay for their service isn’t worth it. Even though I love the stations on XM, when my year is up I will not renew.