Tag Archive for: Apple Store

Customer Service

My MacBook developed a crack along the wrist rest due to the lid’s impressions on the surface. It was a common problem with the model that I have and is covered under the AppleCare plan. The same thing happened to a friend of mine and several other people on the internet. It was one of those flaws that were just cosmetic and didn’t inhibit the use of the computer.

This past weekend I finally had time to take it to West County Mall’s Apple store to get it fixed. I made an appointment with a Genius and they took a look at it, gathered information and grabbed the part from the back before anyone else could. The Genius told me it would be ready in 2-3 days. I was kind of bummed because I heard reports of it taking 20 minutes if they have the part in stock. Apparently they were quite busy with repairs. So, I leave expecting it to take 2-3 days. 3 hours later I get a call from the Apple store telling me it’s ready to be picked up. I hate fanboys as much as anyone, but I can see why people like Apple so much. People rave about the customer service they experience when buying an Apple product and now I can too.

My Mac

After looking at Leopard, watching the videos, looking at the features, and taking a trip to the Apple Store for some hands-on experience, I bought a MacBook. I really enjoyed playing around at the Apple Store. I’ve never been to one, because there isn’t one that is that close to me. So I drove to the closest one and played around with all the gadgets. The MacBook, the MacBook Pros, the iMacs and the Mac Pros, and the iPhone were fun to mess around with and to see their capabilities. The employees were very helpful and answered any question a PC guy might have. I was very impressed with their customer service. The store sold the last MacBook of the specs I wanted, so I ordered my MacBook online. What makes it even better was the educational discount I received because I work for a participating school district. I can’t wait to get my new laptop and stop lugging around the POS that I carry around now. Is there any software that people recommend? I’m looking for a lightweight text editor (I use the awesome PSPad for the minor code editing I do). Also, what’s a good FTP client? I’d like to stick with open source apps if possible.