I’ve been happy with my two computer and one mp3 player (1st gen Dell Jukebox from a long time ago) purchases from Dell. I’ve never had a problem with any of their products. I’ve never had to contact their customer service, and I’ve recommended them to others. That has all changed this week. On Monday night I contacted their support via the live chat on their website. The problem I’m experiencing is an audible buzzing that my 22 inch wide screen monitor is making. Googling for a solution to this I found some people say turn the brightness down under 75. That made my buzzing worse, so I went the opposite direction. When I got up to about 91 the buzzing stopped, but wow, what a bright screen. Since the computer and monitor are less than a year old I decided to contact support. I don’t want to go a few months and have my monitor go out on me right after it’s out of warranty. So I chat with the technician. They have me do all the same things I told them I’ve already done. Move the speakers away, plug it into a new outlet. Check to see if the buzzing is there when the monitor is off. I answered all these questions before they ever told me to check it, but they told me anyway and I did. Well, the tech told me he’d follow up with me the next day with a phone call. Guess what. No call. So I respond to the ticket via email on Tuesday night after not hearing anything form the technician. No response to that email. I emailed support again this morning and I have yet to hear anything from them. I should call, but do I really want to spend 5 hours on the phone with someone in India, only to have them hang up on me several times and put me on hold forever as well? I guess if it means getting a product that’s not defective it’s worth it.
Tag Archive for: computers
So, I have my new MacBook, and one thing I notice about Apple users is they are just as passionate about the apps they use as they are about using Apple products. What’s funny is they will argue over what text editor is better just as fervently as they do when arguing over why a Mac is better than a PC. Based on recommendations by fellow Mac users in the #habari IRC channel, I have already begun collecting applications. So far I have Menuet, Adium, Transmit, Quicksilver, Colloquy, Firefox (of course), Smultron, and Transmission. What other applications for the Mac do I need (or you think I should have)?
On the second day of my four-day weekend, I thought I’d update my blog a bit. After all, a break from work doesn’t mean a break from blogging, right? Since I’ve been off, nothing much has really happened over the past couple days, with one exception. My MacBook was delivered. What can I say? I love it. I’ve heard some users talk about their switch in the past and complained about how slow it was or how slow the programs were, but I’ve not experienced any of that. The OS runs great and programs are blazing fast to launch, even Firefox. I love the design of the MacBook, especially the keyboard and super-drive, compared to my old laptop. iChat is pretty sweet. I enjoyed chatting with Lisa on that. The only problem I had so far with the MacBook is last.fm appears twice in the dock and also doesn’t want to shut down (and needs a force-quit). I know Lisa has had problems with it appearing twice in the dock. Anyone else have any problems with last.fm on their Mac? I think next time I get a desktop it will be a Mac as well, but that won’t be for several years. That’s pretty much it for now.
After looking at Leopard, watching the videos, looking at the features, and taking a trip to the Apple Store for some hands-on experience, I bought a MacBook. I really enjoyed playing around at the Apple Store. I’ve never been to one, because there isn’t one that is that close to me. So I drove to the closest one and played around with all the gadgets. The MacBook, the MacBook Pros, the iMacs and the Mac Pros, and the iPhone were fun to mess around with and to see their capabilities. The employees were very helpful and answered any question a PC guy might have. I was very impressed with their customer service. The store sold the last MacBook of the specs I wanted, so I ordered my MacBook online. What makes it even better was the educational discount I received because I work for a participating school district. I can’t wait to get my new laptop and stop lugging around the POS that I carry around now. Is there any software that people recommend? I’m looking for a lightweight text editor (I use the awesome PSPad for the minor code editing I do). Also, what’s a good FTP client? I’d like to stick with open source apps if possible.